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FAQ

How do I become a subscriber?

Email subscriptions@washingtonballet.org to receive a free season brochure or click here to subscribe online anytime. You may also call TWB Patron Services at 202.362.3606 x605.

I am already a subscriber. How can I become a member?

Through a tax-deductible donation, members of The Washington Ballet help in numerous ways by providing pointe shoes for our ballerinas, bringing more than 2,000 DC schoolchildren to Septime Webre's The Nutcracker, and providing opportunities for students to receive dance training with our extensive scholarship and financial aid packages. Please contact Blaire Massa at 202.362.3606 x143 or bmassa@washingtonballet.org for more information.

How do I exchange my tickets?

Ticket exchanges are a subscriber privilege. Exchanges may be made within the same production for no fee. Tickets may be exchanged into another production for a $10 fee per exchange.

Mail, fax or email your exchange form to The Washington Ballet at 3515 Wisconsin Avenue, NW Washington, DC 20016, fax to 202.362.1311 or email to subscriptions@washingtonballet.org, along with your tickets or a copy of your destroyed tickets. All ticket exchanges will be confirmed by email or telephone once received. Call 202.362.3606 x605 for more information.

I lost my tickets. What do I do?

If you lose your tickets, please call The Washington Ballet, Monday through Friday between 9:00 AM and 4:00 PM at 202.362.3606 x605, and we will reissue your tickets. The new tickets can be picked up at the venue’s Will Call window starting 30 minutes before performance time; you will need to present a valid ID in order to pick up your new tickets.

How can I purchase additional tickets?

• For single tickets to productions at The Washington Ballet England Studio Theater, please call 202.362.3606 x605.

• For single tickets to productions at THEARC Theater, please call 202.362.3606 x605 or visit  www.washingtonballet.org.

• For single tickets to productions at The Warner Theatre, please call 202.397.SEAT or visit  www.ticketmaster.com.

• For single tickets to productions at The Kennedy Center, please call 202.467.4600 or visit  www.kennedy-center.org.

If the season has already started, can I still buy a subscription?

Yes, pro-rated subscriptions are available for the remaining productions in a season. Please call 202.362.3606 x605 for more information.

I want to donate my tickets. How do I do that?

Mail your tickets to The Washington Ballet at 3515 Wisconsin Avenue, NW Washington, DC 20016 or fax a copy of them to 202.362.1311. Please include a note with your name, contact information, and that you are donating your tickets as a tax-deductible gift. For more information, please call 202.362.3606 x605.

When I place my order, why can't I find out where my seats are immediately?

To ensure we are fair to everyone who subscribes, we are not able to quote seat locations. Seats are assigned according to the date in which we received the order giving first priority to. Because orders are taken while others are being processed, it is not possible to give accurate information on seat availability. Additionally, all subscribers may elect to keep the same seats from one season to the next. These seats are placed on hold for a set period of time and require us to delay the seating of new subscribers.