FAQ

How do I become a subscriber?

Email subscriptions@washingtonballet.org to receive a free season brochure or click here to subscribe online anytime. You may also call TWB Ticket Services at 202.362.3606 x605.

I am already a subscriber. How can I become a member?

Through a tax-deductible donation, members of The Washington Ballet help in numerous ways by providing pointe shoes for our ballerinas, bringing more than 2,000 DC schoolchildren to Septime Webre's The Nutcracker, and providing opportunities for students to receive dance training with our extensive scholarship and financial aid packages. Please call Jessica Malcom at 202.362.3606 x114 for more information.

How do I exchange?

Exchanges may be made within the same production for no fee. Tickets may be exchanged into another production for a $10 fee.

Mail or fax your exchange form to The Washington Ballet at 3515 Wisconsin Avenue, NW Washington, DC 20016 or fax to 202.362.1311, along with your tickets or a copy of your destroyed tickets. Call 202.362.3606 x605 for more information.

I lost my tickets. What do I do?

If you lose your tickets, please call The Washington Ballet, Monday through Friday between 9:00 AM and 4:00 PM at 202.362.3606 x605, and we will reissue your tickets. The new tickets can be picked up at the venue’s Will Call window starting 30 minutes before performance time; you will need to present a valid ID in order to pick up your new tickets.

How can I purchase additional tickets?

For single tickets to productions at The Washington Ballet England Studio Theater please call 202.397.SEAT, 1.800.551.SEAT or visit www.ticketmaster.com.

For single tickets to productions at The Warner Theatre please call 202.397.SEAT or visit www.ticketmaster.com.

For single tickets to productions at Sidney Harman Hall, please call 202.547.1122 or visit www.harmancenter.org.

For single tickets to productions at the Kennedy Center, please call 202.467.4600 or visit www.kennedy-center.org.

If the season has already started, can I still buy a subscription?

Yes, pro-rated subscriptions are available for the remaining productions in our season. Please call 202.362.3606 x605 for more information.

I want to donate my tickets. How do I do that?

Mail or fax your tickets to The Washington Ballet at 3515 Wisconsin Avenue, NW Washington, DC 20016 or fax to 202.362.1311. Please include a note with your name, contact information, and that you are donating your tickets as a tax-deductible gift. For more information, please call 202.362.3606 x605.

When I place my order, why can't I find out where my seats are immediately?

To ensure we are fair to everyone who subscribes, we are not able to quote seat locations. Seats are assigned according to the date in which we received the order. Because orders are taken while others are being processed, it is not possible to give accurate information on seat availability. The actual seat location is only determined the moment the order is processed.